FAQ's What does it cost for service? We do not charge for our amazing services, SimpleStock and eShip&Store. Payment is only required for rewards we deliver and the shipping fee. That's all, nothing more. What are the prices on rewards? Our prices are comparable to Amazon, Walmart, Target and other large discount stores. For items under $1, the prices are comparable to other novelty providers. To view our pricing, simply sign in. Do you offer free shipping? Yes. Shipping is free when an order is over $200. How much is shipping? Our shipping fee is 10% on orders over $100. A $10 shipping fee is applied for orders less than $100. Individual student orders being shipped to a residence will incur the exact USPS postage fee for priority mail. Can I set my token value and change it at any time? Yes. We make it easy for you to change it. You may also call us to make the change. What is your guarantee with stocking my store? We guarantee every item we send to stock your store sells within 90 days or you can send it back for credit towards your account if it is in good condition. Our return rate from clients has always been less than 2% over the last 25 years. What if an item arrives damaged or doesn't work after it's sold? Give us a call and we will credit your account. Before issuing credit for higher priced items, we may ask for a picture to show us what broke or we may have it shipped back to us. Can I change the amount I want to stock each month? Yes. Just give us a call or email us. How do I get started with stocking my store? Give us a call or fill out your information online under our SimpleStock area. If you request service online, we will call to learn more about your taste in items and your student demographics. How do I get started with getting my online store up and running? Sign in to create an account, or give us a call and we'll help set you up. Do I have to operate an on-site store to use the online store? No. You can use just the online store. How much is using the eStore? Shop.TokenRewards usage is free. If you desire a more comprehensive look or if you want to integrate it into your current domain, please feel free to contact us and we'll work with you to determine a cost. How much is TokenTap for managing my rewards program? TokenTap usage is free when you are using our catalog items for your rewards.
Our Service & Product Guarantee Absolutely Guaranteed Every time. Any reason. 
And, we'll make it right. We stand by everything we sell, 100%. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – from rebuilding your order or issuing an account credit to even refunding you in full. Simple as that. Our Customer Care Specialists are trained in the art of solving problems. So if you’re not absolutely satisfied, here’s how we can help: First, contact us and let us know exactly what your issue is. Then, we’ll work with you to find a solution that you’ll be happy with, whether that means rebuilding your order at no additional cost or crediting your account. Complete satisfaction or your money back. If you ever have an issue with your Token Rewards order, it's our goal to resolve it to best meet your needs. So if a rebuild or account credit doesn’t solve your problem, we’ll refund your money 100%.